Supporting our conferencing and accommodation customers

Dedicated to customer service for venues and conference centers

At Kinetic Software, we regard our customers as partners and work diligently to earn their trust and respect.

Project implementation
We work in partnership with you through each step of a carefully detailed implementation plan, created specifically for you to ensure your success.

We take time to understand your business, knowing that while there may be similarities among venues, you have a unique set of needs.

We begin every project by taking time to understand your unique business processes. We then create a plan that fits your schedule, your budget and your goals. Throughout your Kx implementation, you will be guided by a project manager dedicated expressly to you. We are committed to you from the beginning and ensure that each step of the project meets your satisfaction.

We pride ourselves on our ability to help you reach your goals, while maintaining the integrity of your business processes. We do this by providing a flexible software system that is responsive to your needs, not requiring your needs to fit a standard, fixed solution.
Integration and interfaces
Seamlessly tie your business operations to those of other departments to maximize your effectiveness, reaping benefits for the entire organization.

We offer interfaces to financial, classroom and other organizational systems aimed at simplifying information-sharing across departments.

Get the most out of Kx by adding one of our interfaces or other modules. You can take time to build your own optimum operating system that can help you further enhance your efficiencies and promote growth. A financial interface can streamline your accounting processes. A classroom interface can cross the bridge between academic and event scheduling for those working on college and university campuses. Other modules and options can help you grow your business by creating new value-added customer services or revenue opportunities.
Training and education
From hands-on, customized new user training to ongoing educational offerings, we provide a wide range of learning opportunities for our customers.

Online workshops, annual user conferences and networking opportunities allow you to expand upon your Kx knowledge.

Our trainers have worked as professionals in the conference and event industry, allowing you to work with someone who knows and understands the business, its challenges and its opportunities. Your on-site new-user training will be customized to your venue’s needs by ensuring that you learn how to use Kx in the way that you will use it on a daily basis, not by way of a pre-determined, canned training plan. And because your trainer has real-world experience, they also provide you with options given from a unique perspective that represent dozens of Kx users around the world.

Once you become a proficient user, you can take advantage of ongoing educational opportunities that allow you to grow your knowledge and learn from your fellow Kx peers.
Software support
Our support desk offers the highest quality of service to our users. Customers receive personal and immediate attention for any need that may arise.

When you contact us, you will reach a support staff member whose primary role is to be responsive to our customers.

Our support team has extensive experience in technology support operations. Because they are also involved during your Kx Implementation, they get to know you, your business processes, your challenges and your successes. We guarantee the person you reach is someone who has a vested interest in you, your team and your success and will do whatever it takes to ensure your satisfaction.

We often receive high accolades from our clients about the quality of our support team. Customers frequently comment that they enjoy working with a real person, who genuinely cares about their needs and is committed to keeping them moving forward.

Did you know.. .that by using the F3 key on checkout, it will automatically bring through any outstanding charges applicable to the guest checking out? Try it!

Supporting our conferencing and accommodation customers

Dedicated to customer service for venues and conference centers

Project implementation

Integration and interfaces

Training and education

Software support

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